Month: October 2016

Frustrations, Unlike other e-commerce site, they will ship your items either with-in the day or the following business day.  But this site called Circuit.rocks doesn’t know the word “Customer Service” at all.
I ordered 13 items worth PhP 3,500 of Arduino’s and some parts late night few days ago in Circuitrocks for my project.  So I expect that they will process it the next day or at least response to my inquiry.  But after calling their number several times and sending private messages to their “Co-Founder” and Facebook Page… I got nothing. I tried calling their number… lucky that someone picked up after few tries… He told me that they already “processing” my order, and they validate payments before business day ends. That was later that night.

BUT… as of this writing… no updates nor response from Circuit.rocks… I’m little bit frustrated because I expect too much. Unlike http://www.e-gizmo.com/ or http://www.gadgetpinas.ph/ and even https://www.tacticalasia.com … they will give you the tracking numbers once the courier service drop-by as soon as they can and they respond and even call your number.

To Circuit.rocks… prove me wrong… My numbers is on my profile and I sent you PM.

 

UPDATE 2016-10-28 11:06AM:  Finally.. someone responded.

 

UPDATE 2016-10-28 11:20AM:  The updated my order with tracker number… lets wait and see

UPDATE 2016-10-28 01:47PM: DELIVERED AND I’M A FAN NOW!! YIIHAA!!!

 

After the drama… Circuitrocks were able to satisfy a customer…  but yet again… they should have answered my messages to avoid miscommunications.  Apparently, they shipped my items yesterday but they failed to update my order status.